In-Stock Items

In-Stock pieces generally ship within one to three business days of purchase. Once your order ships, you’ll receive a tracking number via email so you can follow its journey to you.

Made-to-Order Items

Made-to-Order pieces generally require approximately three to six weeks for production from the date of purchase. These pieces are handcrafted just for you, and we appreciate your patience while we perfect every detail. Once your order ships, you’ll receive a tracking number via email so you can follow its journey to you.

Custom Items

Custom pieces generally require approximately three to six weeks from the date we receive your final written or electronic design approval and deposit of 75% of the total quoted price. These timeframes are estimates and may vary depending on the design, materials, stone sourcing, and complexity of the piece. We will notify you if there is a significant delay and provide an updated estimated shipping date. The remaining balance on a custom piece must be paid before shipment. Once your order ships, you’ll receive a tracking number via email so you can follow its journey to you.

If you need an expedited timeline, please reach out to us at concierge@shopclareza.com — we’ll do our best to prioritize your request whenever possible.

We ship throughout the United States via FedEx, USPS, or UPS. Shipping rates are based on the price of the piece:

• Under $2,000: $30 USD
• $2,000 to under $5,000: $45 USD
• $5,000 and above: $75 USD

Every shipment is fully insured, and a signature is required upon delivery. Once your order ships, you’ll receive tracking information so you can follow its journey.

Need something sooner?

If you’re purchasing a gift or need your piece by a specific date, please contact concierge@shopclareza.com. We’ll do our best to accommodate your timeline.

In-Stock & Made-to-Order Items

You may submit an exchange or store-credit request within 14 calendar days of delivery or pickup.

Here’s how it works:

• Submit an exchange or store-credit request here or by logging into your Clareza account.
• Please wait to send your piece back until our team has reviewed your request and provided return instructions.
• Package the piece securely and include all original packaging and certificates.
• Once received, our team will carefully inspect the piece. To be eligible for an exchange or store credit, the piece must be unworn and unused, show no signs of wear or damage, and must not have been resized, engraved, repaired, or otherwise altered.
• Once the inspection is complete and eligibility is confirmed, our team will help arrange your exchange or issue store credit.

Please note that we do not issue monetary refunds. Eligibility for an exchange or store credit is confirmed only after the piece has been received and inspected by Clareza.

Custom Items

Custom pieces are crafted just for you, and as such, are not eligible for return, refund, store credit, or exchange.

A custom order may be canceled only before the final design has been approved. Design consultation fees, CAD fees, and any deposits already paid are non-refundable.

Once the final design has been approved, the order cannot be canceled, returned, refunded, or exchanged.

Manufacturing defects are covered under Clareza’s 12-month limited warranty, subject to the terms of our Warranty Policy.

In-Stock and Made-to-Order Items

All In-Stock and Made-to-Order purchases are final and may not be canceled or returned for a monetary refund.

We are happy to offer an exchange or store credit on eligible pieces when a request is submitted within 14 calendar days of delivery or pickup.

All requests are reviewed on a case-by-case basis. Eligibility is confirmed only after the piece has been returned to Clareza, physically inspected, and found to be unworn, undamaged, and free from any resizing, engraving, repair, or other alteration.

If the request is approved, Clareza will arrange an exchange or issue store credit.

Custom Items

Custom orders may be canceled only before the client provides written or electronic approval of the final design. The design consultation fee and any deposit or other non-refundable design fees will not be refunded.

Once the final design has been approved, the order may not be canceled, returned, refunded, exchanged, or submitted for store credit due to a change of mind or because the completed piece differs from what the client subjectively envisioned, provided the piece conforms to the approved CAD design and specifications.

A custom piece may be eligible for repair or exchange only if it has a qualifying manufacturing defect or does not conform to the approved CAD design and specifications. Manufacturing defects are covered under Clareza’s 12-month limited warranty, subject to the terms of our Warranty Policy.