These Terms & Conditions constitute an agreement between CLAREZA LLC (“Company,” “Clareza,” “we,” or “us”) and the purchaser (“Client” or “you”).

These Terms & Conditions apply to all purchases from Clareza, whether placed online through our website, Instagram, WhatsApp, or in person at our studio or showroom.

The classification of a piece as In-Stock, Made-to-Order, or Custom will be identified on the applicable product listing, quote, invoice, order confirmation, or other written order documentation.

By placing an order, paying a design fee or deposit, approving a design, or completing a purchase, Client acknowledges and agrees to these Terms & Conditions and any order-specific terms stated in the applicable quote, invoice, or written agreement.

Clareza accepts payment by Zelle, credit card, and cash. The applicable payment schedule depends on the type of order.

In-Stock and Made-to-Order Pieces

Full payment is due at the time the order is placed, whether the order is placed online or in person.

Custom Pieces

A non-refundable $100 design consultation fee is due to begin the Custom design process.

A non-refundable $200 CAD fee is due upon preparation of the first CAD rendering.

If Client proceeds with the Custom order, both the design consultation fee and CAD fee will be credited toward the total quoted price of the completed piece.

Upon Client’s written or electronic approval of the final design, Client must pay any additional amount necessary so that the total payments received by Company equal 75% of the total quoted price.

The remaining balance is due before pickup, delivery, or shipment.

The $100 design consultation fee and $200 CAD fee count toward the required 75% payment and are not added on top of the total quoted price if Client proceeds with the order.

All payment percentages are calculated using the total quoted price shown on the applicable quote or invoice.

Clients are encouraged to contact Clareza directly regarding any billing concern so that we have a reasonable opportunity to review and address the matter.

Nothing in these Terms & Conditions waives or limits any right Client may have under applicable law, card-network rules, or the procedures of Client’s card issuer.

If a payment dispute is initiated, Company reserves the right to respond by providing relevant documentation, including invoices, receipts, accepted terms, design approvals, Client communications, shipping records, delivery confirmation, and other records relating to the transaction.

The following terms apply to Custom orders:

• A non-refundable $100 design consultation fee is due before the Custom design process begins. If Client proceeds with the order, this fee will be credited toward the total price of the completed piece.
• A non-refundable $200 CAD fee is due upon preparation of the first CAD rendering. If Client proceeds with the order, this fee will be credited toward the total price of the completed piece.
• Following the initial design consultation, Client will receive an initial CAD rendering for review.
• Client is responsible for carefully reviewing and confirming all measurements, sizing, proportions, materials, and design details.
• CAD renderings are provided as visual references and may not reflect exact physical scale.
• Up to two rounds of CAD revisions are included in the price.
• Additional revisions beyond the second round may be subject to additional design fees. Any additional fee will be disclosed before the additional work begins.
• Client may elect, at an additional cost that varies by piece, to receive a test or sample casting before final production. This step is optional and must be requested by Client.
• Upon Client’s written or electronic approval of the final design, Client must pay any additional amount necessary so that total payments received by Company equal 75% of the total quoted price.
• The remaining balance is due before pickup, delivery, or shipment.
• Production generally requires approximately three weeks from the date Company receives Client’s final written or electronic design approval and the required payment.
• Final design approval is binding, authorizes Company to begin production, and confirms Client’s approval of the design, measurements, proportions, materials, and specifications.

Custom pieces are created specifically according to the design, materials, measurements, and specifications approved by Client.

Once Client approves the final design, Client agrees to accept the completed piece and pay the full remaining balance, even if the completed piece differs from what Client subjectively envisioned or expected, provided the piece conforms to the approved CAD design and specifications.

Client’s review and approval at the CAD stage is Client’s opportunity to confirm the design, proportions, measurements, and details before production begins.

Custom Orders

A Custom order may be canceled before Client provides written or electronic approval of the final design.

If Client cancels before final design approval, the design consultation fee, CAD fee, and any other non-refundable design fees already incurred will not be refunded.

A Custom order may not be canceled after final design approval because production may begin immediately upon approval.

In-Stock and Made-to-Order Orders

In-Stock and Made-to-Order orders may not be canceled once placed and are not eligible for a monetary refund.

Eligible In-Stock and Made-to-Order pieces may qualify for an exchange or store credit under Section 8.

Clareza does not issue monetary refunds for In-Stock, Made-to-Order, or Custom pieces due to a change of mind.

Eligible In-Stock and Made-to-Order pieces may qualify for an exchange or store credit under Section 8.

Design consultation fees, CAD fees, deposits, and completed Custom pieces are non-refundable as described in these Terms & Conditions.

Nothing in these Terms & Conditions limits any refund or remedy that may be required by applicable law or available for a qualifying manufacturing defect under Section 9.

Clareza is happy to offer an exchange or store credit for eligible In-Stock and Made-to-Order pieces.

Client must submit an exchange or store-credit request within 14 calendar days of delivery or pickup.

Requests may be submitted through Clareza’s online request form or through Client’s Clareza account. The piece must not be sent back until Company has reviewed the request and provided return instructions.

To be eligible for an exchange or store credit, the piece must:

• Be unworn and unused;
• Show no signs of wear or damage;
• Not have been resized, engraved, repaired, or otherwise altered;
• Be securely packaged; and
• Be returned with all original packaging, certificates, and accompanying materials.

Once the piece has been received, Company will physically inspect it and notify Client whether it is eligible for an exchange or store credit.

If approved, Company will arrange an exchange or issue store credit, as appropriate. Clareza does not issue monetary refunds in connection with an approved exchange or store-credit request.

Eligibility is confirmed only after the piece has been received and inspected by Company.

Custom Pieces

Because Custom pieces are created specifically according to the design, materials, measurements, and specifications approved by Client, they are final sale and are not eligible for a refund, exchange, or store credit due to a change of mind.

A Custom piece may be eligible for repair or exchange only if:

• The piece has a qualifying manufacturing defect; or
• The completed piece does not conform to the approved CAD design and specifications.

Claims involving a Custom piece will be reviewed under Section 9.

Clareza provides the following limited warranty:

Manufacturing Defects

Pieces are warranted against defects in materials and workmanship for 12 months from the date of delivery or pickup.

Covered manufacturing defects may include issues such as:

• Prong failure not caused by impact or improper wear;
• A defective clasp; or
• A faulty solder joint.

All warranty claims are subject to physical inspection by Clareza. If a qualifying manufacturing defect is confirmed, Clareza will determine the appropriate repair or exchange.

Complimentary Sizing or Adjustment

One complimentary sizing or minor fit adjustment is available within 30 days of delivery or pickup for In-Stock and Made-to-Order pieces, where the design permits resizing.

This does not apply to eternity bands, certain structurally sensitive designs, or pieces with settings that cannot safely be resized or adjusted.

Items Not Covered

The warranty does not cover:

• Normal wear and tear;
• Scratching, bending, stretching, or general deterioration resulting from ordinary use;
• Loss of or damage to stones or metal resulting from impact, accidents, misuse, or improper storage;
• Damage resulting from exposure to chlorine, cleaning agents, lotions, chemicals, or other potentially damaging substances;
• Damage resulting from unauthorized repairs, resizing, or alterations performed by a third party; or
• Damage resulting from a lack of routine maintenance, including failure to have prongs, settings, and clasps periodically inspected.

Routine Maintenance

Clients are encouraged to have prongs, settings, and clasps inspected at least once every 12 months.

Damage resulting from failure to maintain the piece is not covered under the warranty.

Repairs and Modifications

Out-of-warranty and non-covered repairs may be available at Client’s request for an additional fee. The cost will be quoted before any work begins.

Because the result of a jewelry modification, resizing, or repair depends on the design, materials, prior wear, and condition of the piece, Company cannot guarantee the outcome, fit, or appearance of any requested modification, resizing, or repair.

This applies to work performed during or after the warranty period and to pieces not originally made by Clareza.

In-Stock Pieces

In-Stock pieces generally ship within one to three business days after full payment has been received.

Made-to-Order Pieces

Made-to-Order pieces generally require approximately four to six weeks for production from the date full payment is received.

Custom Pieces

Custom pieces generally require approximately three weeks for production from the date Company receives Client’s written or electronic approval of the final design and the required payment.

The remaining balance for a Custom piece must be paid before pickup, delivery, or shipment.

Estimated Timeframes

Production timeframes are estimates and may vary depending on the design, materials, stone sourcing, complexity of the piece, and other circumstances.

Carrier transit time is separate from the stated production timeframe.

If Company becomes unable to ship an order within the stated or otherwise agreed timeframe, Company will notify Client of the delay, provide an updated estimated shipment date where available, and provide any cancellation or refund options required by applicable law.

Shipping

Orders are shipped via FedEx or UPS at Client’s expense.

Client is responsible for providing a complete and accurate shipping address. Signature confirmation and insurance may be required for high-value shipments at Company’s discretion.

Company is not responsible for a delay or misdelivery caused by an inaccurate or incomplete address provided by Client.

If a shipment is delayed, lost, damaged, or misdelivered after being transferred to the carrier, Client must notify Company promptly so that Company can assist with the applicable carrier or insurance process.

Company is not responsible for circumstances outside its reasonable control, except to the extent otherwise required by applicable law.

Unless otherwise agreed in writing, Company retains full ownership of all designs, CAD files, renderings, models, and molds created in connection with a Custom order.

Company retains the right to reproduce, reuse, modify, adapt, display, or sell the same or a similar design to other clients.

Custom design fees compensate Company for the design services provided to Client. Payment of a design consultation fee, CAD fee, deposit, or final balance does not provide Client with exclusive ownership rights to the design, CAD files, or molds.

Company is based in New York, and this policy is intended to comply with applicable New York law, including New York General Business Law § 218-a.

Company’s refund, exchange, and store-credit policy is displayed or made accessible as required by applicable law, including at Company’s studio or showroom and on Company’s website before Client is asked to provide billing information.

Clareza’s policy provides that:

• Clareza does not issue monetary refunds due to a change of mind;
• Eligible In-Stock and Made-to-Order pieces may qualify for an exchange or store credit if a request is submitted within 14 calendar days of delivery or pickup and the eligibility requirements in Section 8 are satisfied; and
• Custom pieces are final sale, except in the case of a qualifying manufacturing defect or nonconformance with the approved CAD design and specifications.

A written copy of this policy will be provided to any Client upon request.

Any refund required by applicable law will be issued in the form and within the timeframe required by law.

13.1 Severability

The provisions of these Terms & Conditions are severable.

If any provision or portion of a provision is determined to be invalid, unlawful, or unenforceable, that determination will not invalidate the remaining provisions or the enforceable remainder of the affected provision.

13.2 Limitation of Liability

To the fullest extent permitted by applicable law, no member, manager, principal, director, employee, or agent of Company will be personally liable for the performance of Company’s obligations under these Terms & Conditions.

To the fullest extent permitted by applicable law, Company will not be liable for speculative, special, consequential, or punitive damages arising from or relating to a purchase or these Terms & Conditions.

Nothing in this section excludes or limits any liability that cannot lawfully be excluded or limited.